Warranty
MANUFACTURER LIMITED WARRANTY
The following Limited Warranties have been provided by Silva Furniture to the “original purchaser” of products under our trademark. Warranty provisions will be applied upon specialized expertise of an authorized representative of Silva  Furniture or an approved certified furniture specialist. If a service request for a replacement part is unavailable, Silva Furniture reserves the right to substitute replacement parts with materials of equal or better quality. Replacement parts may vary in color from the original though it is highly unintended. To obtain warranty services for any replacement parts or repairs requested within the time duration stated, the purchaser must comply with the requirements set forth in this warranty. Silva Furniture also reserves the right to request that all damaged items be shipped back to our distribution center in original packaging before or after proceeding to repair or replacement. Any items repaired or replaced under this limited warranty will be covered for the remainder of the original warranty time duration only. Any and all alterations of the furniture's original design will automatically void the warranty.

CRIBS
All cribs produced and distributed under Silva Furniture trademark are provided a 3 years manufacturer’s warranty and will be repaired or if necessary replaced at no charge shall this become necessary due to safety concerns or if it cannot be used in accordance with the original design; customer’s fault or third party related damages are not covered under this warranty. All defects or damages related to the wood construction, hardware and all structural components excluding the finish are covered under this warranty. The coverage period extends 3 years from the date the furniture is delivered and taken possession by the customer.

CASE GOODS
Individual “Case goods”, all other items aside from cribs, are provided a 1 year limited warranty following the original date of purchase. Any defective or damaged items will be repaired or if necessary replaced by Silva Furniture at no charge if the furniture does not keep its original quality while being used following our guidelines; this warranty excludes the finished surface.

HARDWARE
All hardware used in conjunction with Silva Furniture products is replaceable under the duration of the warranty. Should any of our hardware be defective or become faulty, Silva Furniture will repair or replace all necessary hardware components. Drawer glides and door hinges come with extended guarantee provided by their German manufacturer which is 80,000 cycles (approx 76 years for normal usage).

THIRD-PARTY DAMAGE
This warranty does not cover damages of defects caused by the retailer, the customer or shipping carrier. Any such claims must be disputed with the “third-party” involved in the incident who finds itself liable under these circumstances.

CLAIM PROCEDURE
Shall there be a defect or damage of which you feel this warranty covers, you must contact Silva Furniture or the authorized retailer where you made the purchase. The original bill of sale and the product code are necessary for the fulfillment of the warranty. All shipping related damage claims must be made within 7 days of the receipt of the goods; please make sure any claim for warranty service is accompanied by relevant information, photo proof and documentation supporting the claims made. If necessary, the retailer will contact Silva Furniture to establish service. For defects that may easily be corrected, Silva Furniture reserves its right to authorize the retailer to make those repairs upon contacting Silva Furniture’s Customer Service department prior to the repair.

DISCLAIMER
NO OTHER WARRANTY HAS BEEN PRODUCES ON BEHALF OF SILVA FURNITURE. ALL PARTS, REPAIRS AND REPLACEMENTS FOR DAMAGED OR DEFECTIVE COMMODITIES, ARE COVERED UNDER THIS LIMITED WARRANTY AND WILL BE PROVIDED TO THE ORIGINAL PURCHASER. INDIVIDUAL RETAILERS MAY OFFER CUSTOM, EXTENDED OR ADDITIONAL WARRANTIES. SLVA  FURNITURE WILL NOT BE SUBJECTED TO HONOR THOSE SEPARATE WARRANTIES ISSUED BY PRIVATE ORGANIZATIONS. HOWEVER, WE WILL HONOR IN FULL ORIGINAL WARRANTIES PRODUCED BY SILVA FURNITURE THAT HAVE BEEN DISPERSED AMONG OUR CLIENTELE. SILVA FURNITURE SHALL NOT BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SUCH AS LOSS OF USE, INCONVENIENCE, DAMAGE TO PERSONAL PROPERTY, ETC. IN NO EVENT SHALL SILVA FURNITURE’S RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT OR ITS REPLACEMENT.
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