OUR COVID-19 LEVEL 3 SERVICES

As of Monday, May 11, 2020 we’re delighted to be able to resume our activity under (more) normal terms. We do anticipate that the return to normal will be a slow and gradual one, meanwhile please consider the following:


ORDER FULFILLMENT 


Currently there are only minor delays with orders processing and mainly in the US inbound ports where the customs and inbound process is slower than usual. All orders submitted on our website or through partner stores are being processed under normal terms. Furthermore, to reduce our customers level of anxiety, we have increased production on certain finishes with the goal of reducing fulfillment times to 4-6 weeks. We appreciate your patience while we achieve this goal!
 
If you need to check status on your order please contact your local retailer or us directly if the order was submitted on our website. 
 
CLICK & COLLECT SERVICE
From Tuesday onwards, you are welcome to place an online order, write Store Pickup in the Cart notes, then pop down immediately after (during pickup hours - see below) to pick up your order. Please come directly to our front door and follow the simple instructions on our window for a contactless pickup.

Pickup hours: 

  • Tuesday 28 April – Friday 01 May | 9am – 5pm
  • Monday 04 April - Friday 08 April | 9am - 5pm 

Note: any shipping charges applied will be immediately refunded.  

OUR PHYSICAL STORE IS NOT OPEN DURING LEVEL 3
Customers are not permitted on the premises under any circumstance. We miss you all and can’t wait to welcome you into our store once again!
 
 
OUR TEAM
Both our manufacturing Team over in Europe as well as our Operations Team  here in the US are healthy and safe. We are maintaining a strict hygiene and physical distancing protocol at all times and all 
 
 
CONTACT US
We are closely monitoring emails throughout the day. Please contact us at info@paperplanestore.com for all inquiries.

SAVINGS EVENT

SAVE up to $400 and get complimentary curbside delivery during our Memorial Day Sale Event. Visit your local Silva retailer, or use code MDS2020 online to receive a FREE conversion kit and/or toddler rail with every crib and dresser purchase. Savings Event going on until May 31st.