Terms and Conditions
BY USING THE SILVA FURNITURE ONLINE PROPERTY, YOU CONFIRM THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT. IF YOU ARE USING THIS WEBSITE ON BEHALF OF A COMPANY OR OTHER ORGANIZATION, THEN YOU ARE ENTERING INTO THIS AGREEMENT ON BEHALF OF YOURSELF AND THE RESPECTIVE ORGANIZATION, AND YOU REPRESENT THAT YOU HAVE THE LEGAL AUTHORITY TO BIND SUCH ORGANIZATION TO THIS AGREEMENT.
Silva Furniture is providing descriptions and images of goods or services or related products (collectively referred to as "Products"), as well as references and links to said Products. These Products may be available from Silva Furniture directly or by authorized third parties. The availability through the Silva Furniture websites of any listing, description or image of a third-party Product does not imply our endorsement of such Product or affiliation with the provider of such Product or service. Every effort has been made to ensure the accuracy of information and content however, we cannot be responsible for typographical errors and we make no representations as to the completeness, accuracy or timeliness of such listings, descriptions or images (including features, specifications and prices contained therein). Such information and the availability of any Product (including the validity of any coupon or discount) is subject to change at any time without notice. Weights, measures and similar Products descriptions may be approximate and are for convenience or reference only. We strive to provide all information accurately with reasonable variations pertaining to displayed colors or accessories, however the actual finish you can visualize may depend on your computer system, or media support therefore we cannot guarantee that your device will accurately display such colors. It is your responsibility to ascertain and obey all applicable local, state, federal and foreign laws (including minimum age requirements) regarding the possession, use and sale of any Product.
The only warranties or guarantees provided by Silva Furniture are set forth in our Limited Warranty section and are extended to the original owner of a Silva product, non-transferable and in effect at the time that a product (Silva Furniture) purchase is concluded. It is the customer's exclusive responsibility to review and acknowledged these terms. Silva Furniture disclaims all conditions, warranties or guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees, including but not limited to product liabilities, performance or fitness for any particular use or action.
We may revise this Agreement at any time and without prior notice. We will notify users and customers of such changes by reasonable means, including by posting a revised Agreement through the Silva Furniture online property. Any such changes will become effective on the date they are being published on our online platforms. Revised terms or conditions are not retroactive and shall not apply to open disputes between you and Silva Furniture at the time of such change of terms became effective, or otherwise notified you of such changes. If it the exclusive responsibility of any and all users of our Online Property to review and understand our Terms and Conditions each time you purchase products from us. Any action relating to the use of our Online Property must be brought in the state or federal courts located in the State of North Carolina. Your use of the Silva Furniture Online Property following any changes to this Agreement will constitute your acceptance of such changes. We may, at any time and without liability, modify or discontinue all or part of the Silva Furniture online property (including access via third-party links); charge, modify or waive any fees required to use Silva property; or offer opportunities to some or all users.
Silva Furniture Products may be available for purchase through our online platforms or other sales channels such as telephone, mail or physical stores. The purchase of such product shall be commonly referred to as "Transaction". To complete a Transaction, you may be asked to provide personal and payment data, such as your credit card information, billing or shipping address and personal information as well. YOU HEREBY REPRESENT AND WARRANT THAT YOU ARE AN AUTHORIZED USER OF ANY CREDIT CARD THAT YOU SUBMIT IN CONNECTION WITH A TRANSACTION consumed on our website or in store. By submitting such information, you authorize Silva Furniture to provide such information to third parties for purposes of facilitating Transactions. Verification of information may be required prior to the acknowledgment or completion of any Transaction. You agree to pay all charges incurred by you or on your behalf through the Silva Furniture online property, at the prices in effect when such charges are incurred, including all shipping and handling charges if applicable. You are responsible for any taxes applicable to your Transaction as directed by federal or state government. Our system may automatically email notifications or information; an emailed order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service.
- Order Acceptance and Confirmation. Silva Furniture reserves its right, including without prior notice, to accept or refuse an order; to limit the available quantity of or discontinue any Product; to impose conditions on the honoring of a coupon, discount code or similar promotion; to ban any user from making any Transaction on our online property; to refuse to provide any user with any Product by . By making a Transaction on our online property, you represent that the applicable Products will be used only in a lawful manner with regards to their intended purpose.
- Refunds & Exchanges. Refunds and/or Exchanges are subject to Silva Furniture applicable refund and exchange policy listed in our Limited Warranty. The refund and exchange policy for Transactions made through our online property shall comply with the general terms pertaining to order revision, quality assurance and/or refund and exchange. All orders are allowed revision or cancellation within 48 hours or the order confirmation receipt. After this "change period" orders cancellation or revisions are not accepted as the manufacturing process has already started.
- Retailer. If you are a trade customer representing Silva Furniture products on your own online or physical property then, in addition to this Agreement, the Retail Terms & Conditions shall apply to you and the Transactions you consume as a trade customer; such additional terms and conditions are generally made available in connection with the registration process and acceptance to represent our brand(s).
- Shipping & Handling. Silva Furniture offers shipping/delivery or fulfillment options for all customers making a Transaction using our Online Property. Costs, conditions, limitations or guarantees associated with these shipping options may vary depending on location, product sold and/or services available in certain area. Silva Furniture does not assume liability and/or responsibility for the quality of the said service or actions or damages caused by third-party companies providing such service. Most of the items available in our online store are available for Free Shipping which means curbside delivery or placement to the closest point accessible by delivery truck. Additional services such as "Inside Delivery" or "Expert installation & Packaging disposal" may be available in certain areas for an additional cost. Fulfillment time estimate is listed in each item's description page.
Silva Furniture intends to protect and respect the privacy of all users of our Online Property. During the online process, certain Personal Information like name, address, credit card number, telephone number etc., may be collected to fulfill a Transaction or request. This Information is to be used for the purpose which was collected and consented by the user of our Online Property. Silva Furniture assumes no liability for damage or loss caused to the user of our Online Property in the event that said information collected thru the Online process is lost or stolen from us by a third party entity or individual. All fraudulent activities or misuse of such information must be timely reported and corrective and/or action must be performed when such incident is discovered.
We intend to use reasonable organizational, technical and administrative measures to protect Personal Information under our control or temporary use. Technical and reasonable limitations make it impossible to guarantee 100% security for data storage or transmission over the Internet. Please also be aware that we may use third-party service providers that may handle or store this information on our behalf and/or other services pursuant to standard terms and conditions that may be non-negotiable; these service providers have informed us or the general public that they apply security measures they consider adequate for the protection of information within their system, or they have a general reputation for applying such measures.
Please exercise caution when submitting Personal Information via the Silva Online Properties, especially if you are accessing these via public Wi-Fi hotspot or public network. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account that you might have with us has been compromised, or if you are unable to utilize our Silva Online Properties), please immediately notify us of the problem and place any orders with us over the telephone, instead of using the Silva Online Properties. You may contact us in such circumstances in accordance with the "Contacting Us" section on our website or other means of communication posted or listed herein. (chat, telephone, social-media, etc.)
To the extent of any conflict between the terms and conditions of this Agreement and those of our Limited Warranty and/or any additional terms and conditions expressed in writing in other documents or forms, this Agreement shall prevail.