Wood is a natural material prone to variations and imperfections which cannot be foreseen or prevented. Beech is a high-density straight wood which may vary in color from light blonde to orange or soft red. The grain pattern presents unique features like “bird eye”, “fiddle back” curly lines or light speckles. It is the nature and beauty of solid wood to vary in appearance and characteristics for no two trees are alike. Wood swatches, color samples, pictures or other marketing materials are an accurate, reasonable but not precise representation of the actual furniture and finish you will receive.
MANUFACTURER LIMITED WARRANTY
The following Limited Warranties have been provided by Silva Furniture to the “original purchaser” of products under our trademark. Warranty provisions will be applied upon specialized expertise of an authorized representative of Silva Furniture or an approved certified furniture specialist. If a service request for a replacement part is unavailable, Silva Furniture reserves the right to substitute replacement parts or products with materials or products of equal or better quality. Replacement parts may vary in color from the original though it is highly unintended. To obtain warranty services for any replacement parts or repairs requested within the time duration stated, the purchaser must comply with the requirements set forth in this warranty. Silva Furniture also reserves the right to request that all damaged items be shipped back to our distribution center in original packaging before or after proceeding to repair or replacement. Any items repaired or replaced under this limited warranty will be covered for the remainder of the original warranty time duration only. Any and all alterations of the furniture’s original design will automatically void this warranty coverage.
All cribs manufactured and distributed under Silva Furniture trademark are provided a 3 years warranty against manufacturing defects and will be repaired and/or replaced for the duration of this warranty if the aforesaid product cannot be used in accordance with its original design or in safety conditions; customer’ fault or damages or defects caused by a third party entity are not covered under this warranty. All defects or damages related to the wood construction, hardware and all structural components (excluding the finished surface) are covered under this warranty. The coverage period extends 3 years from the date the furniture is taken possession by the original customer.
Individual “Case goods” referred to as “all other items aside from cribs”, are provided a 1-year limited warranty following the original date of purchase. Any defective or damaged items will be repaired and/or if necessary, replaced by Silva Furniture at no charge if the furniture does not retain its original quality while used in accordance with manufacturing specification and common guidelines pertaining the product intended design; this warranty does not extend to the finished surface which is the sole responsibility of the buyer/owner to preserve and protect.
All hardware used in conjunction with Silva Furniture products is replaceable under the duration of the warranty of the respective product category. Should any of our hardware be defective or become faulty while in use, Silva Furniture will repair or replace aforesaid components with similar or better one. Drawer glides and door hinges are provided individual warranty from their German manufacturer which is 80,000 cycles.
THIRD PARTY DAMAGE
This warranty does not cover damages of defects caused by the retailer, the customer a shipping carrier or any other third-party organization affiliated or not affiliated with Silva Furniture. Any such claims must be disputed with the respective “third-party” which shall be exclusively liable to remedy the damage or defect under these circumstances.
REFUNDS & EXCHANGES
Our attention to detail and emphasis on quality control is a vital part of our operation. Our products intended purpose limits are ability for resell or re-stocking thus no program exists in place for such a task. We accept order cancellations and/or revisions within 48 hours of the order date; no other changes can be made after this date time interval. Given inherent aspects pertaining to children products and governing regulations, unless a product is defective and prevents the customer from using it for its intended purpose, we cannot accept exchanges or returns for any of our products.
Shall there be a defect or damage of which you feel this warranty covers, you must contact the authorized retailer where you made the purchase or, if this option is no longer available you must contact Silva Furniture directly via Contact Us form. The original bill of sale and payment receipt/proof are necessary for the fulfillment of this warranty. All shipping and/or handling related damage claims must be made within 7 days of the receipt of the goods. Any claim for warranty service and/or replacement must be accompanied by pertinent information such as photo proof and/or documentation supporting the claims made. If warrantied defect and/or damage is identified, the authorized retailer shall contact Silva Furniture to establish service. If you live outside our delivery service area or if you relocated more than 50 miles from the original delivery address, you may be responsible for service fees and/or shipping cost for returning the product to the nearest Silva retailer. For superficial defects and/or damages which does not prevent the customer from utilizing a product according to its intended purpose, Silva Furniture reserves its right to authorize the retailer or its representative to make such repairs upon contacting Silva Furniture’s Customer Service department in advance.
LIMITATIONS AND EXCLUSIONS
Because of natural variations of wood and the hand-finishing techniques as well as other inner material properties not expressed in this warranty, products appearance may vary from piece to piece. This warranty does not cover such variations or any differences between floor models, color samples or printed illustrations and your furniture. This warranty does not cover used product sold in “as-is” condition. This warranty is extended to the original owner of Silva furniture making a purchase directly thru our company or thru an authorized Silva Furniture retailer. Any alteration to the original design of the product, performed by the customer, a retailer or a third-party organization without the express consent of the manufacturer will void all product warranties set forth in this document.