Order Changes & Cancellations

Order changes, revisions, or cancellations are permitted within 7 days of order confirmation, provided the shipping process has not begun.

Returns

Unopened returns are accepted within 7 days of delivery. Items must be new, unused, unopened, and undamaged. Customers are responsible for return shipping costs for all returns including oversized items when the return is due to:

• Refusal of delivery without inspection

• Missed or cancelled delivery appointment

• Return of a non-defective, non-damaged product

Compatibility & Third-Party Products

Silva Furniture does not guarantee the compatibility of its products, parts, accessories, or hardware with items manufactured by third-party or non-affiliated brands. Returns or refunds will not be accepted due to incompatibility with products not manufactured by Silva Furniture, including parts purchased for use in conjunction with other brands.

Damages, Replacements & Refunds

Refunds will be issued only for items returned in new, unused, and unopened condition. If a Silva Furniture product is delivered with damage so significant that it cannot be used as intended and cannot be repaired, Silva Furniture will, at its discretion, replace the item with one of equal or greater value at no cost to the customer, or issue a full refund including associated shipping costs

Minor cosmetic variations, finish density or shade, natural material characteristics, or issues that can be corrected through standard furniture service do not qualify for return or refund.

Policy Reference
All refunds and exchanges are subject to Silva Furniture’s Limited Warranty and applicable return policy.